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**Front desk evening shift 3 pm-11 pm**

JOIN OUR TEAM !!

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service we’d like to meet you. Hotel experience is a plus but is not required. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform guests about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Skills

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like Opera,
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills

Job Type: Full-time

Salary: $16.00 - $16.25 per hour

Benefits:

401(k) matching
Dental Insurance
Employee discount
Health insurance
Vision insurance

Schedule:

8-hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability

Supplemental pay types:

Bonus pay

Experience:

Hotel Experience: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Shift availability:

Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location:
One location

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Apply for Front Desk Agent at Canterbury Hotel Group